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09:00 AM–5:30 PM
LUNCH BREAK 01:00 PM–2:00 PM
FRIDAY BREAK 12:30 PM–2:30 PM

TOYOTA RAWAL MOTORS

Toyota Authorized 3S Dealership

051-4917200-05

FAQs

Can the vehicle be booked with expired CNIC?

No, the vehicle booking cannot be processed against an expired CNIC.
What is the condition of leasing / financing for booking?

Toyota Rawal Motors does not lease or finance vehicles. Please contact your bank or other financial institutions about this.
When Partial Payment is applicable?

If the delivery time of the vehicle exceeds 30 days then Partial Payment is allowed.
What is the cancellation process to cancel the booked order?

You need to surrender the Original Provisional Booking Order Form (Customer Copy OR Green Copy) along with the CNIC copy and a cancellation request mentioning the reason for cancellation. Please note that the cancellation request will only be entertained in accordance with the provisions of the Provisional Booking Order signed by the customer at the time of booking of the vehicle.
How can I change the color of my already booked vehicle?

You can submit your color change request at your authorized dealership till the 25th of the month prior to tentative delivery month. You won't be asked for after the passing of the above date.
Do we need to buy a tracker for Toyota Protection Plan policy?

No, Toyota Protection Plan is an insurance plan without tracker.
What information does a customer need to share to check in TPP?

Once you have received the insurance policy, you will have to check the following details: – Name – Address – Contact Number – CNIC Number – Vehicle makes – Model – CC – Vehicle type and few other details
How much time is required to deliver the complete insurance policy to the mailing address of a customer?

It will take 7 working days for a customer to receive their insurance policy documents.
How can I differentiate between genuine and fake parts?

You can easily differentiate between fake and genuine parts through holographic seal. The genuine part will always have a holographic seal
How can we get parts if it is not available at dealer and Indus Motor Company?

Toyota Rawal Motors can arrange parts by air or by sea through Indus Motor Company with deposit of 100% payment in advance. For further details please contact us at 051-4917200-5
How much time does it take to arrange parts by air or sea?

By Air, it normally takes 20-30 days, and by Sea, 60-90 days.
How many services are free at your dealership?

First Free Service (FFS) at 1,000 K.M /45 days whichever comes first. Please note that Parts are not included in FFS.

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